Return Policy
Our return policy allows returns within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
The item must be in its original packaging
All tags and accessories must be included
The item must be in the same condition as received (unused and unworn)
Proof of purchase or receipt is required
Refund Requests
Refund requests must be made within 30 days of receipt.
Unauthorized returns: Return shipping costs are the responsibility of the customer
Authorized returns due to factory defects: Shipping costs may be covered under the manufacturer’s warranty
Please note that the FTC Buyer’s Remorse Rule does not apply to online orders.
TrueNorth Mobility Corporation is not responsible for delivery issues caused by inaccurate or incomplete shipping information provided by the customer.
How to Initiate a Return
To start a return, please contact us at:
Once your return is authorized, we will provide return instructions.
Items sent back without prior authorization will not be accepted.
We strongly recommend contacting us before initiating a return so we can assist you and potentially resolve the issue more quickly.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately so we can address the issue promptly.
Non-Returnable Items
The following items are non-returnable:
Custom or personalized products
Sale items
Gift cards
Exchanges
If you wish to exchange an item, the fastest method is to:
1. Return the original item (following the return process)
2. Place a new, separate order for the replacement item
Refund Processing
Once we receive and inspect your return:
You will be notified of the approval or rejection
Approved refunds will be issued to the original payment method
Please allow time for your bank or credit card company to process the refund